A. Upon receipt of shipment, the customer must inspect for damage or shortage. Claims for damage, concealed or otherwise, must be reported to the carrier and your customer service representative within five days of receipt of merchandise. If damaged goods are received, it is important to retain the product, package cartons, and all packaging material in the exact condition as it was delivered until an inspector arrives and completes a damage report. Please call us for more information on contacting the freight carrier and arranging an inspection. All claims for defects, errors or shortages must be reported to us within seven days after delivery has been made. Failure to do so shall constitute acceptance and a waiver of any defects, errors or shortages.